After Sale Services

After-Sales Service Policy – Pro Plus India

Effective Date: 

At Pro Plus India, customer satisfaction goes beyond the moment of purchase. We are committed to supporting you with smooth and transparent after-sales service to ensure your product performs as expected.

 

 

Warranty Support

If your Pro Plus product develops a manufacturing defect—either on arrival or during the applicable warranty period—we will repair or replace it as per the warranty terms outlined in our official warranty policy.

  • The warranty period begins on the date of purchase.

  • This applies to purchases made via:

    • Our official website www.proplusindia.in

    • Trusted online marketplaces like Amazon, Flipkart, Nykaa, Myntra, Tata Cliq, etc.

 

 

Where to Raise a Service Request

If you purchased via another platform (like Amazon or Flipkart), we recommend contacting their support first.
 However, if you're unsatisfied with their resolution or face delays, you can reach out to us directly at:

📧 Email: support@proplusindia.in

 

 

Service Process

We offer a repair or one-time replacement (if the product is under warranty). Here's how it works:

  • You will need to courier the product to our service center.

  • One-way courier charges (sending to us) must be borne by the customer.

  • Return shipping (from us to you) is covered by Pro Plus India.

⚠️ We currently do not provide door-step pickup or repair services.

 

 

Repair/Replacement Eligibility

Each product is eligible for only one-time repair or replacement under warranty, regardless of where it was purchased.

Products labeled "24-Hour Replacement" on our website are eligible for repair or store credit only. You must report the issue within 48–72 hours of delivery with proper proof.

To process any replacement or repair:

  • The product must be returned with original accessories and packaging.

  • We may issue store credit if a replacement is unavailable.

 

 

Important: Accessories

  • Accessories (e.g., cables, straps, ear tips) are not covered under warranty.

  • If found defective or missing upon delivery, customers must report it within 24 hours of receipt for a one-time replacement.

  • No claims for accessories will be accepted beyond this time window.

 

 

Ineligible for After-Sales Service

Your product will not be eligible for post-sales support in the following cases:

  • The issue is reported after 24 hours of delivery for physical damage or missing items.

  • Product damage is due to mishandling, improper use, or failure to follow usage instructions.

  • Damage is caused by power surges, water exposure (if not water-resistant), or unauthorized repairs.

 

 

After-Sales Service Timeline

We work to resolve your service request within 10–12 business days from the time the product reaches us.

Breakdown of process:

  • Day 1: Request is acknowledged. We'll contact you within one working day.

  • Day 2–4: Product is received and inspected.

  • Day 5–12: We initiate repair, replacement, or store credit as per inspection results.

 

 

Refund & Return Policy

Refunds are offered only under rare circumstances. Please note:

🔺 No Refunds If:

  • The customer changes their mind after purchase.

  • You are unhappy with product features (look, feel, sound), unless the item is technically faulty.

  • Physical damage is reported after 24 hours.

  • Damage occurred due to misuse, mishandling, or external electrical faults.

  • Partial COD advance is paid and the order is cancelled or returned—this advance is non-refundable.

💬 In case of approved refund, delivery and bank charges may be deducted from the refund amount depending on the situation.

 

 

Important Reminder

📦 Always record an unboxing video while opening the product package.
 Claims related to damaged, missing, or wrong items will only be accepted with this proof, and must be submitted within 24 hours of delivery.