Shipping Policy

Shipping & Delivery Policy – pro plus

At pro plus, we aim to deliver your tech swiftly, securely, and with complete transparency.

Shipping Across India
  • Prepaid Orders:We offerfree shippingon all prepaid orders across India.
  • Delivery Time:Orders typically arrive within4–6 business daysafter dispatch, depending on the delivery location.
  • Order Processing:All orders are processed and dispatched from our warehouse within1–2 working days(excluding Sundays or public holidays).
Shipping Confirmation & Tracking
  • Once your order is shipped, you will receive:
  • A shipping confirmation emailwith your order tracking number.
  • A direct link to the courier portalfor real-time tracking updates.
  • We strongly recommend customers track their shipment and ensure someone is available to receive the parcel at the provided address.
Customer Responsibility
  • To ensure smooth delivery:
  • You must provide accurate name, mobile number, and addressduring checkout.
  • Any incorrect information resulting in delays, lost packages, or failed deliverieswill be the customer's responsibility.
  • In case of re-attempted deliveries due to customer unavailability or incorrect details, additional charges may apply.
Taxes & Duties

All listed prices are inclusive of GSTand applicable duties for deliveries within India. There areno hidden chargesat checkout.

Unforeseen Delays

In rare cases, shipments may be delayed due to:

  • Weather disruptions
  • Operational backlogs
  • Courier issues
  • Force majeure events (natural disasters, strikes, etc.)

pro plus is not liable for such delaysbut we will do our best to assist in resolving issues quickly.

Return, Exchange & Cancellation Policy

We understand that shopping online sometimes needs flexibility. Here's how we manage returns and cancellations:

Returns

We do not accept returnsfor products unless they are damaged, defective, or incorrect.

Important:To be eligible for support, you must share anunboxing video within 24 hoursof delivery showing the issue (missing, wrong, or damaged item). No claims will be entertained without this video proof.

Exchanges
  • If your product is found to be faulty or damaged on delivery (with valid proof), we may offer a repair or one-time replacement.
  • Exchange decisions are subject to inspection and approval by our team.

All reverse logistics (return shipping) must be arranged and paid for by the customer. pro plus will cover re-shipping costs only ifthe issue is validated from our end.

Cancellations
  • You may cancel your order only if it hasn’t been dispatched yet.
  • Once an order is shipped, cancellations are no longer possible.
  • We do not offer monetary refunds. However, you can:
  • Get a store credit for the same amount, or
  • Use the value towards another product of equal or higher value by paying the difference.
How to Raise an Issue

If your product was damaged or something went wrong:

  1. Email us at: info@proplusindia.in
  2. Subject line:Order ID + Issue Type (e.g. Damaged Product)
  3. Attach the unboxing videoand images clearly showing the issue.

Our team will respond within 24-48 hours with the next steps.

Important Note:-

📦 An unboxing video is mandatoryto claim for a wrong, empty, or damaged delivery. Claims without this proof will not be entertained.