Shipping Policy
Effective Date: [Add Date]
At proplus, we aim to deliver your orders safely and on time. This Shipping Policy explains how and when your orders are shipped.
Order Processing Time
- All orders are processed within 24โ48 business hours
- Orders placed on Sundays or public holidays will be processed on the next working day
- Once shipped, tracking details are shared via SMS or email ๐ฎ๐ณ Shipping Locations
- We currently ship across India
- We do not offer international shipping at this time Estimated Delivery Time
- Metro Cities: 3โ5 business days
- Other Cities & Towns: 4โ7 business days
- Remote Locations: 6โ9 business days
Delivery timelines may vary due to courier delays, weather conditions, or unforeseen circumstances.
Shipping Charges
- Free Shipping on most prepaid orders (unless mentioned on product page)
- Shipping charges, if applicable, are clearly displayed at checkout before payment
- Any applicable COD charges are shown separately at checkout
Cash on Delivery (COD)
- COD is available on selected pin codes
- Additional COD handling charges, if any, are clearly mentioned at checkout
- Partial COD or advance payment terms (if applicable) are shown before order confirmation
Incorrect Address or Failed Delivery
- Customers are responsible for providing a complete and accurate shipping address
- Orders returned due to incorrect address or failed delivery attempts may require additional shipping charges for re-shipment
Damaged or Missing Packages
- If you receive a damaged package or notice missing items, please contact us within 48 hours of delivery
- Share clear photos/videos of the package for quick resolution
Delivery Delays
While we strive to meet delivery timelines, proplus is not responsible for delays caused by courier partners, natural disasters, strikes, or government restrictions.
Company Details
- Website: proplusindia.in
- Email: info@proplusindia.in
- Customer Support: +91 836 864 1183
- Business Address: A-56, WZ-6A, Ganesh Nagar, New Delhi, West Delhi, 110018